In hospitality, atmosphere is everything. Great food and service may bring guests through the door, but it’s the overall experience that keeps them coming back.
The Opportunity
At New York Grill in Newmarket, every detail has been carefully considered to create a venue that feels welcoming, effortless and memorable from the moment guests arrive. Brought to life by the outstanding interior design team at CTRL Space, the venue combines a refined aesthetic with carefully integrated technology that supports the guest experience without drawing attention to itself.
To support that vision, Skopik delivered a fully integrated technology solution designed to enhance daily operations while remaining virtually invisible to staff and patrons alike. Combining intuitive control, high-performance audio, reliable networking and comprehensive security, the result is a seamless platform that helps the venue focus on what matters most: delivering an exceptional guest experience.
The Solution
A centralised control platform allows staff to easily manage audio, lighting and security from a single interface, whether onsite or remotely. Throughout the venue a distributed JBL Professional audio system powered by Crown amplifiers deliver consistent, high-quality sound from the dining areas through to the outdoor hospitality spaces.
JBL Professional Control Contractor loudspeakers help create an immersive and comfortable atmosphere throughout the venue. Developed specifically for hospitality, retail and commercial environments, the series combines wide, even coverage with clear natural sound, helping maintain a consistent ambience from one space to the next. Their flexible installation options and unobtrusive design allow the loudspeakers to complement the venue’s aesthetic while delivering the performance expected from a premium hospitality environment. Whether guests are enjoying a quiet lunch, an evening dinner or a busy social gathering, the system helps maintain the right atmosphere without hot spots, dead zones or distracting changes in volume.
Complementing the loudspeaker system, Crown CDi DriveCore amplifiers provide clean, dependable power while the built-in DSP allows each audio zone to be precisely optimised for its environment. Simple front-panel configuration, onboard presets and streamlined installation features made deployment efficient, while providing the flexibility to fine-tune performance across the venue. The result is balanced, intelligible sound that enhances conversation, ambience and customer comfort in every space.
“The best technology is the technology you never have to think about.”
Supporting the audio and control systems is a comprehensive technology backbone designed for long-term reliability and ease of management. The Skopik team expertly installed a professionally engineered rack infrastructure, structured cabling, enterprise-grade UPS power protection and a dedicated server platform, creating a solution that’s reliable, scalable and easy to maintain.
A high-performance network infrastructure ensures dependable connectivity for guests, staff and integrated systems, while a comprehensive security platform provides high-resolution surveillance and convenient local and remote monitoring capabilities.
“The venue benefits from a sound system engineered to perform flawlessly every day.”
The Impact
Throughout the project, technology was carefully integrated to support the venue without becoming the focal point. Every system was selected and commissioned to work together seamlessly, helping staff operate efficiently while allowing guests to simply enjoy the atmosphere.
“The best technology is the technology you never have to think about,” says Jeff Sundrum, AV Installations & Service Manager at Skopik. “Guests simply enjoy the atmosphere, staff enjoy intuitive control, and the venue benefits from a sound system engineered to perform flawlessly every day.”
