When we receive your order, our aim is to dispatch it by the next working day (Monday to Friday).
Deliveries are sent from our logistic company warehouse in Auckland and are usually sent via NZ Courier using their signature required service. Delivery is usually overnight and is dependent on NZ Couriers offering their usual prompt service. Some isolated regions or rural addresses may require additional delivery time.
In the unlikely event that an item is out of stock, you will be notified of the expected additional delay. We always give you the option of crediting the purchase price back in the meantime, we don’t hold onto your money without your approval.
All of our orders are sent via courier so they will need to be signed for, please make sure there is someone at the specified address to sign for the package. A card to call will be left if there is no one to sign for the delivery.
Dispatch and Delivery days are Monday to Friday except for Public Holidays.
If your article is damaged upon arrival please notify us immediately firstname.lastname@example.org or +64 9 275 8710
If your article fails to arrive within 4 days of the delivery date (within New Zealand) please notify us immediately on email@example.com or +64 9 275 8710.
If you wish to come and see us to pick up your order the address is:
6A Doncaster Street
If you have any other questions or concerns please feel free to contact us firstname.lastname@example.org or +64 9 275 8710 (Office & Warehouse hours are 8:30am – 5pm Monday – Friday)