If you’re looking to return or exchange your JPRO purchased product for whatever reason, we’re here to help! We offer returns or exchanges within within 14 days for live sound products and 6 weeks for installed AVC products from the date of JPRO invoice. You can return your product for an account credit, a different product, or a refund to your nominated bank account.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original packaging otherwise a re-stocking fee of up to 20% will be charged
- Returned items must have no visible signs of wear or use
- Special Order Only will not only incur re-stocking fees but may also include shipping costs back to supplier – please talk to your JPRO representative