Service and Repairs

At JPRO we take pride in offering the best quality products, back up and support for JPRO brands sold in New Zealand by our dealer network.

We offer full service and support for all JPRO products that have been sold in New Zealand by JPRO Ltd, this includes:

  • Warranty Service
  • Spare parts
  • Service information, Schematics and Service Manuals
  • Software Support
  • Programming
  • Phone & Remote Support
  • System Design and integration

Important, please note!

WE NO LONGER PROVIDE SERVICE OR SUPPORT FOR HARMAN PRODUCTS NOT SOLD IN NZ BY JPRO LTD THROUGH OUR DEALER NETWORK. To make sure you can receive full backup, spare parts and support, please ensure your Harman products are purchased through JPRO or an authorised JPRO dealer. If you are unsure please contact us and we can advise whether your product has been purchased through JPRO.

Booking a Service Job

Please contact JPRO for an RA Return Authorisation number, you will need to provide the following information to book your job in:

  • Make
  • Model
  • Serial Number
  • Description of Fault
  • Valid Proof of Purchase in New Zealand


All service enquiries are to be directed to JPRO's Service Co-ordinator:

The Service Department is open Monday to Friday between the hours of 9:00am to 4:30pm